Print Manager and Print Accounting Software

1.

Q. How can I use CZ Print Job Tracker with SQL server?

2.

Q. How can I run CZ Print Job Tracker as a service regardless of whether someone is logged on?

3.

Q. On which printers can CZ Print Job Tracker track print jobs?

4.

Q. How can I track the print jobs in a non-print-server environment (Users send the print jobs to the printer directly via the IP address of the printer or the printer that is connected to the workstation locally, instead of to the shared printer on the print server)?

5.

Q. I don’t get popup or CZ Print Job Agent doesn’t track the direct IP printer and workstation connected printer. How can I fix it?

6.

Q. How can I import Users / Groups / PINs to CZ Print Job Tracker?

7.

Q. Can I assign the quota (the number of pages) each user can print each day / month / term? Can the quota be assigned automatically? Can I assign quota based on the group?

8.

Q. All users log in with the same account in my lab. Can I still control the print jobs based on the user?

9.

Q. I get the database logon prompt when I  generate reports. How do I fix it?

10.

Q. Why do the print jobs show color even though the printer is black & white?

11.

Q. The job is printed out before users enter the user name and pin. How do I fix it?

12.

Q. Can the waiting jobs on the different printers be cancelled automatically at a user-defined time?

13.

Q. Can I export parts of or all of the print job records to a file?

14.

Q. Can I set the maximum allowable pages per print job for different printers?

15.

Q. I have enabled "send a popup message," but the users can't receive it. How do I fix this?

16.

Q. The program hangs when I just run the software. The process printSaver.exe or printcz.exe is taking high CPU usage. How do I fix it?

17.

Q. Can I generate reports in a language other than English?

18.

Q. Why can't I see the print jobs in CZ Print Job Tracker?

19.

Q. How can I enter client billing code for batch printing (e.g. AutoCAD printing)?

20.

Q. Can I view or reprint the content of print jobs (waiting jobs / deleted jobs / printed jobs)? How can I move waiting jobs to a different printer or reprint printed jobs / deleted jobs?

21.

Q. How can I turn off spool file pooling?

22.

Q. How can I bypass specific user (e.g. Managing directors or CEO) recording their printed documents?

23.

Q. How can I install CZ Print Job Tracker on Windows Cluster Server?

24.

Q. Can I track the print jobs in Citrix / Terminal environment?

25.

Q. How to avoid users to bypass the popup window (end pagent.exe process in Task Manager) in order not to enter PIN or Shared # and resume the print jobs from their Windows Printer Folder?

26.

Q. I can't see the report when I select a report from drop down list. How do I fix it?

27.

Q. How can I customize the reports by myself?

Please see MS Access / SQL Server Settings.

1. Select the menu item "Tools-->Install CZ Print Job Tracker Service."

2. Restart the computer

Tip: The default account to run CZ Print Job Tracker service is the Local System Account that doesn't have the administrator rights on network printers (e.g. \\ print_server\ shared_printer) because it can't access the remote computer (e.g. \\print_server computer). Please go to Control Panel-->Administrative Tools-->Services-->CZ Print Job Tracker, change the Local System Account to the admin account that you used to log onto this computer and with which you installed the CZ Print Job Tracker software and has administrator rights on all printers, then restart the computer. If you use other domain admin account to run the service, please login to the computer using that domain admin account, and add all printers that you want to monitor in Windows printer folder (Start --> Settings --> Control Panel --> Printers), so the print jobs can be tracked under that domain admin account when the service is running.

Note: If you installed CZ Print Job Tracker service on Windows Vista / Windows 2008 / Windows 7 with User Account Control (UAC) enabled and you can’t find CZ Print Job Tracker service in Control Panel->Administrative Tools-->Services, please exit CZ Print Job Tracker, go to the installation folder (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker), right click “PrintSaver.exe”, then click “Properties”, select “Compatibility” tab, select “Run this program as an administrator” in Privilege Level and click OK button to save. Then you should be able to install the CZ Print Job Tracker service by clicking the menu item “Tools -> Install CZ Print Job Tracker Service” to install the service.

This will also fix the following permission error when you click menu Print Jobs --> Update / Compact Report Database:

This will also fix the issue that the print jobs can't be tracked and are not showed in "Printed Jobs" in CZ Print Job Tracker.

CZ Print Job Tracker supports all brands of printers. It can track the print jobs not only the Laser printers, but also Plotters, DeskJet printers and InkJet printers. If you want to track the print jobs on your DeskJet or InkJet printers, please include the string "DeskJet" or "Ink" in your DeskJet or InkJet printer name for the best results.

CZ Print Job Tracker 5.0 can track and control printing for the following type of printers:

1. The printers on the print servers (e.g. \\print_server\printer).

2. The printers connected to the workstations locally via LPT, USB or other ports.

3. The printers connected to the network directly via IP address without using a print servers.

CZ Print Job Agent must be installed on the workstations. In CZ Print Job Tracker 5.0 menu item "Preferences --> Advanced," the option “Track direct IP printer and workstation connected printer” must be checked.

Solution 1:

The local firewall settings on Windows XP / Windows Vista / Windows 2008 / Windows 7 may prevent agent from connecting to server (CZ Print Job Tracker). Normally when agent is installed and it is run first time, it will be added to the exceptions automatically. If not, please add "pagent.exe" (e.g. C:\Program Files\CZ Solution\CZ Print Agent\pagent.exe) exception in firewall settings (Control Panel -> Windows Firewall). You can also use group policy to add pagent.exe to the exceptions of Firewall settings on multiple computers at one time at Print Management - Add Firewall Exception .

If it is already listed in the firewall exceptions list, you can remove it, then restart CZ Print Job Agent. You will see the Windows message asking if you want to add Print Job Agent to the exception list. Click yes to add it to the exception list, then make testing.

Solution 2:

The computer name of workstation may not be resolved correctly by IP address on your network. The popup may be sent to a different computer.

On CZ Print Job Tracker menu Print Jobs -> Preferences --> Print Jobs, select "Convert unresolved IP address to computer name", then make testing. This will turn off auto resolving IP address to computer name.

Solution 3:

If popup still doesn't work after you try above solution and if you installed CZ Print Job Agent on Windows Vista / Windows 2008 / Windows 7,  please uncheck "Internet Protocol Version 6 (TCP/IPv6)".

Solution 4:

If popup doesn't work on all client computers, please click CZ Print Job Tracker menu item "Print Jobs --> Backup / Reset Database" to backup and reset the database. If you can't see the menu item "Print Jobs --> Backup / Reset Database", please exit CZ Print Job Tracker, then rename the file C:\Program Files\CZ Solution\CZ Print Job Tracker\config\setdb to a different name, then start CZ Print Job Tracker again.

Yes, The quota is assigned using account balance. For example, if the cost / page is $0.10, and each user can print maximum 30 pages per day, then you can assign balance $3.00 for each user per day. The "enable balance tracking" and "deny printing is the balance is less than or equal to 0" in the menu item "Preferences --> Policies". The balance can also be reset automatically by schedule. To reset the balance based on the group, select "Reset balance based on group" in "Preferences --> Policies --> Balance", then click "Edit Group" in "Preferences --> users/Groups" and define the default balance to be assigned for that group..

This issue happens on some computers. The registry keys for both Seagate Software (Crystal Report) and Microsoft, which specify the path to the Microsoft Access “System.mdw” file are not pointing to the same location. System.mdw is the Access security file that contains user level security information.

Please try the following:

Option 1:

1. Click "Select Database" to select the sample database "printSaver_Sample.mdb" that is located in the installation folder of CZ Print Job Report  e.g. C:\Program Files\CZ Solution\CZ Print Job Report.

2. Click "Generate Report" and select a report from the dropdown list. If the report is generated correctly, then select the real database e.g. the database file in the installation folder of CZ Print Job Tracker.

Option 2:

If you have MS-Access 2007 installed on your computer, you can use it to open the database file e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\printsaver.mdb, then in CZ Print Job Report, click "Select Database" and "Generate Report" to see if you can see the report.

Option 3:

1, Install CZ Print Job Report on a different computer

2, Share the database folder from the computer where CZ Print Job Tracker is installed (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker).

3. Map the network share folder from the computer where CZ Print Job Report is installed (e.g. \\CZ Print Job Tracker Computer Name\Shared Database Folder).

4, Click "Select Database" in CZ Print Job Report and connect to the shared database (e.g. \\CZ Print Job Tracker Computer Name\Shared Database Folder\printSaver.mdb).

Option 4:

1, Exit CZ Print Job Report if it is running.
2, Download http://www.czsolution.com/download/SYSDB32.EXE .
3, Double click “Sysdb32.exe” to run it. If there are no Seagate
Software keys visible in Sysdb32.exe window, click "OK" and launch
Sysdb32.exe again. Running this utility a second time will create the
Seagate Software registry keys. Please see the following screenshot.
4, Start CZ Print Job Report.

Option 5:

Download and install Microsoft Jet 4 Database Engine Service Pack 8 (SP8)

Windows 9x/NT http://www.czsolution.com/download/jet40sp8_9xnt.exe
Windows 2000 http://www.czsolution.com/download/Jet40sp8_windows2000.exe
Windows XP http://www.czsolution.com/download/Jet40sp8_windowsXP.exe
Windows 2003 http://www.czsolution.com/download/Jet40sp8_windows2003.exe

This may be caused by an incompatible printer driver. Please try a different driver such as PostScript, PCL etc.. If the issue still exists, please contact support@czsolution.com.

Please check "Pause the print job on the print server until the print button is clicked on the popup" in Preferences --> Advanced. If this doesn't work, please check "Start printing after the last page is spooled" in the printer properties.

Yes, you can define the time you would like to delete all the waiting jobs by choosing menu item "Print Jobs  -> Preferences." The default time is 2:00am. The print jobs can also be cancelled automatically based on how much time they were held in the queue.

Yes, you can select multiple rows by holding down the "Ctrl" Key or "Shift" key on your keyboard, and clicking the button on the toolbar to save. The saved file format can be Excel, HTML and Text.

2, If CZ Print Job Tracker is run as a windows service, the default account to run the service is the Local System Account that may not have the administrator rights on some monitored printers (e.g. the network printers \\print_server\shared_printer) because it doesn't have administrator rights on the remote computer (e.g. \\print_server computer). Please go to Control Panel-->Administrative Tools-->Services-->CZ Print Job Tracker to change the Local System Account to a windows user account that has administrator rights on all monitored printers, if necessary.

3. If you installed CZ Print Job Tracker service on Windows Vista / Windows 2008 / Windows 7 and you can’t see the job, please exit CZ Print Job Tracker, go to the installation folder (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker), right click “PrintSaver.exe”, then click “Properties”, select “Compatibility” tab, select “Run this program as an administrator” in Privilege Level and click OK button to save.

4, Unregister msstdfmt.dll (Start-->Run-->regsvr32 /u msstdfmt.dll) and register it again (Start-->Run-->regsvr32 msstdfmt.dll).

5, If the database is backed up and reset in  the menu item "Preferences --> Print Jobs  --> Backup / Reset Database," the database with previous records is saved in the backup folder of the application folder (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\backup) and the current database "printSaver.mdb" in the application folder is reset. To see the previous records, you can use CZ Print Job Report to connect to the previous database in the backup folder, or you can use the menu item "Merge Database" to merge the previous database into "printSaver.mdb" in the application folder, so you can see them in CZ Print Job Tracker.

Yes. If your printer spooling format supports EMF, then you are able to view the content of the print jobs (waiting jobs / deleted jobs / printed jobs) and move waiting jobs to a different printer or reprint printed jobs / deleted jobs. CZ Print Job Tracker must be installed on the print server, and the option "Save the content of printed jobs for viewing or reprinting" must be selected in Preferences --> Print Jobs.

If you can’t preview the print job, please follow the steps below:

Step 1: check if the spool file format is #####.spl where ##### is the number (for example 00002.spl) in the content directory e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\content. If yes, go to step 2.  If it shows FP#####,  please follow the instructions in Question 21 to turn off Spool File Pooling.

Step 2: Right click the printer in the windows printer / fax folder --> click Properties --> click Advanced --> select the option "Enable advanced printing features" --> click OK button, then send a print job and check if the above data type is EMF and if you can view the content of the print job by double clicking it.  If yes, please ignore step 3 and step 4.

Step 3: If the data type is not EMF, right click the printer in the windows printer / fax folder --> click Properties --> click Advanced --> click Print Processor --> select NT EMF 1.008--> click OK button,  then send a print job and check if the above data type is EMF and if you can view the content of the print job by double clicking it. If yes, please ignore the step 4.

Step 4: Exit CZ Print Job Tracker, restart print spooler service in control panel --> administrative tools --> service, run CZ Print Job Tracker., then send a print job and check if you can view the content of the print job by double clicking it.

If you still can't view the content of the print jobs, please check if your printer supports EMF data type or your current printer driver support EMF data type. You can also try a different printer driver such as Postscript driver.

If you install CZ Print Job Tracker on Windows 2000, the spool file pooling is turned off by default.

If you install CZ Print Job Tracker on Windows XP, 

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey, where <printername> is the name of your printer:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>
3. In the right pane, right-click SpoolDirectory, and then click Modify.

4. In the Value data box, copy the value from DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers)

5. Repeat step 2 to step 4 for the other printers.
6. Quit Registry Editor.
7. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)
8. Restart CZ Print Job Tracker.

If you install CZ Print Job Tracker on Windows 2003 / Windows Vista / Windows 7 / Windows 2008,    

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey:
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
3. On the Edit menu, point to New, and then click DWORD Value.
4. In the New Value #1 box, type DisableServerFilePooling, and then press ENTER.
5. Right-click DisableServerFilePooling, and then click Modify.
6. In the Value data box, type 1 to turn off spool file pooling, and then click OK.
7. Quit Registry Editor.
8. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)

9. Restart CZ Print Job Tracker.

You can include the user login name in the file 'euser' located in the installation folder e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\config. The format is per user name per line, for example:

tom

gary

mary

..

Please configure CZ Print Job Tracker in the group as a "generic service" or "generic application".

1, On both nodes, install CZ Print Job Tracker service in Tools --> Install CZ Print Job Tracker Service".

2, Restart both nodes.

3, After restart, go to Administrative Tools --> Service to stop CZ Print Job Tracker service, and set startup to Manual. On logon, please use the account that you used to install CZ Print Job Tracker software and has admin permission on all printers. Repeat this on the second node.

4, Leave the service stop, and let the cluster start it.

If you install CZ Print Job Tracker on two nodes, two licenses will be needed.

Yes.

1. If CZ Print Job Agent is installed on a Citrix /Terminal server, the file "terminal" must be deleted from the installation folder of CZ Print Job Agent on the Citrix / Terminal server.  This file is created automatically when you run the agent the first time. After the file is deleted, you must restart the agent.

2. In CZ Print Job Tracker menu item "Preference --> Advanced," the option “Agent is installed on Citrix / Terminal server” must be checked and the option “Track only the printers in the list of Monitored Printers under Printers tab” must be unchecked.

3. Download and follow the instructions at http://www.czsolution.com/download/terminalAgent.exe .

To avoid users to bypass popup window and resume the print jobs from the Windows Printer Folder, you can assign “CREATOR OWNER” only “Print” permission in the “Security” of the properties of the share printer on the print server.

If users end the CZ Print Job Agent process in Task Manager, they will not be able to print. The only way to print is to click 'Print' button on CZ Print Job Agent popup window.

If you can't see the report, please click "refresh" button on CZ Print Job Report. If you still can't see the report, please check if you select the right database or date range. For Windows Vista / Windows 7/ Windows 2008, the database may be located in the following folder: C:\Users\<your_account>\AppData\Local\VirtualStore\Program Files\CZ Solution\CZ Print Job Tracker or C:\Users\<your_account>\AppData\Local\VirtualStore\Program Files\CZ Solution\CZ Print Release Station.

A.

If you would like to customize the reports, you can use crystal report tool at the link:

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx to do it. All 100 report templates are located in C:\Program Files\CZ Solution\CZ Print Job Report\report\*.rpt.