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1. |
Q.
How can I use CZ Print Job Tracker with SQL server? |
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A.
Please see
MS Access / SQL Server Settings.
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2. |
Q.
How can I run CZ Print Job Tracker as a windows
service regardless of whether someone is logged on? |
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A.
1.
Select the menu item "Tools-->Install CZ Print Job Tracker Service."

2. Restart the computer
Tip: The default account to run CZ Print
Job Tracker service is the Local System Account that doesn't have
the administrator rights on network printers (e.g. \\ print_server\
shared_printer) because it can't access the remote computer (e.g.
\\print_server computer). Please go
to Control Panel-->Administrative Tools-->Services-->CZ Print Job
Tracker, change the Local System Account to the admin account that
you used to log onto this computer and with which you installed the
CZ Print Job Tracker software and has administrator
rights on all printers, then restart the computer. If you use other
domain admin account to run the service, please login to the
computer using that domain admin account, and add all printers that
you want to monitor in Windows printer folder (Start --> Settings
--> Control Panel --> Printers), so the print jobs can be tracked
under that domain admin account when the service is running.

Note: If you installed CZ Print Job Tracker service on Windows
Vista / Windows 2008 / Windows 7 with User Account Control
(UAC) enabled and you can’t find CZ Print Job
Tracker service in Control Panel->Administrative Tools-->Services,
please exit CZ Print Job Tracker, go to the installation folder
(e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker), right
click “PrintSaver.exe”, then click “Properties”, select
“Compatibility” tab, select “Run this program as an administrator”
in Privilege Level and click OK button to save. Then you should be
able to install the CZ Print Job Tracker service by clicking the
menu item “Tools -> Install CZ Print Job Tracker Service” to install
the service.

This will also fix the following
permission error when you click menu Print Jobs --> Update / Compact
Report Database:

This will also fix the issue that
the print jobs can't be tracked and are not showed in "Printed Jobs"
in CZ Print Job Tracker.
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3. |
Q.
On
which printers can
CZ Print Job Tracker track the print jobs? |
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A.
CZ Print Job Tracker supports all brands of
printers. It can track the print jobs not
only the Laser printers, but also Plotters, DeskJet printers and InkJet
printers. If you want to track the print jobs on your DeskJet or InkJet
printers, please include the string "DeskJet" or "Ink" in your DeskJet or InkJet printer name for the best results.
CZ Print Job Tracker 5.0 can
track and control printing for the following type of printers:
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The printers on the print
servers (e.g. \\print_server\printer).
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The printers connected to the
workstations locally via LPT, USB or other ports.
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The printers connected to the network directly via IP address
without using a print servers.
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4. |
Q.
How can I track
the print jobs in a non-print-server environment
(Users
send the print jobs to the printer directly via the IP address of the
printer or the printer that is connected to the workstation locally, instead
of the shared printer on the print server)?
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A.
CZ Print Job Agent must be installed on the
workstations. In CZ Print Job Tracker 5.0 menu item "Preferences -->
Advanced," the option “Track direct IP printer and workstation connected
printer” must be checked. |
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5. |
Q.
I don’t get popup or CZ Print Job Agent
doesn’t track the the direct IP printer and workstation connected printer. How can I fix it? |
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A.
Solution 1:
The local firewall settings on
Windows XP / Windows
Vista / Windows 2008 / Windows 7 may prevent agent from connecting to server
(CZ Print Job Tracker). Normally
when agent is installed and it is run first time, it will be
added to the exceptions automatically. If not, please add "pagent.exe" (e.g. C:\Program
Files\CZ Solution\CZ Print Agent\pagent.exe) exception in
firewall settings (Control Panel -> Windows Firewall). You can also use group
policy to add pagent.exe to the exceptions of Firewall settings
on multiple computers at one time at
Print
Management - Add Firewall Exception
.
If it is already listed in the
firewall exceptions list, you can remove it, then restart CZ
Print Job Agent. You will see the Windows message asking if you
want to add Print Job Agent to the exception list. Click yes to
add it to the exception list, then make testing.

Solution 2:
The computer name of workstation
may not be resolved correctly by IP address on your network. The
popup may be sent to a different computer.
On CZ Print Job Tracker menu
Print Jobs -> Preferences --> Print Jobs, select "Convert
unresolved IP address to computer name", then make testing. This
will turn off auto resolving IP address to computer name.
Solution 3:
If popup still doesn't work
after you try above solution and if you installed CZ Print Job
Agent on Windows
Vista / Windows 2008 / Windows 7, please uncheck
"Internet Protocol Version 6 (TCP/IPv6)".

Solution 4:
If popup doesn't work on all client computers, please click CZ
Print Job Tracker menu item "Print Jobs --> Backup / Reset
Database" to backup and reset the database. If you can't see the
menu item "Print Jobs --> Backup / Reset Database", please exit
CZ Print Job Tracker, then rename the file C:\Program Files\CZ
Solution\CZ Print Job Tracker\config\setdb to a different name,
then start CZ Print Job Tracker again.
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6. |
Q.
How can I
import Users / Groups / PINs to CZ Print Job Tracker? |
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A.
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The users / groups can be imported
from the Windows Active Directory (Preferences --> Users / Groups -->
Import) or a CSV file (samples).
The users can also be added to the database automatically when they
print.
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7. |
Q.
Can I assign the quota (the number of pages)
each user can print each day /
term?
Can the quota be assigned automatically? How can I assign the balance based on the group? |
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A.
Yes, The quota is assigned
using account balance. For example, if the cost / page is $0.10, and each
user can print maximum 30 pages per day, then you can assign balance $3.00
for each user per day. The "enable balance tracking" and "deny
printing is the balance is less than or equal to 0" in the menu item "Preferences --> Policies".
The balance can also be reset automatically by schedule. To reset the balance based on the
group, select "Reset balance based on group" in "Preferences --> Policies
--> Balance", then click "Edit Group" in "Preferences --> users/Groups" and
define the default balance to be assigned for that group.. |
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8. |
Q. All users log in with the same account in my lab. Can I still control
the print jobs based on the user? |
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A.
Yes. You can use CZ Print Job Tracker Premium Edition and enable authentication using "Another User" in "Preferences -->
Advanced", and create user ID / PIN in "Preferences --> Users / Groups". |
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9.
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Q.
I
get the database logon prompt when I generate reports. How do I fix it?
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A.

This issue happens on some computers. The registry keys for both
Seagate Software (Crystal Report) and Microsoft, which specify
the path to the Microsoft Access “System.mdw” file are not
pointing to the same location. System.mdw is the Access security
file that contains user level security information.
Please try the following:
Option 1:
1.
Click "Select Database" to select the sample database "printSaver_Sample.mdb"
that is located in the installation folder of CZ Print Job
Report e.g. C:\Program
Files\CZ Solution\CZ Print Job Report.
2.
Click "Generate Report" and select a report from the dropdown
list. If the report is generated correctly, then select the real
database e.g. the database file in the installation folder of CZ
Print Job Tracker.
Option 2:
If
you have MS-Access 2007 installed on your computer, you can use
it to open the database file e.g.
C:\Program Files\CZ Solution\CZ Print Job Tracker\printsaver.mdb,
then in CZ Print Job Report, click "Select Database" and
"Generate Report" to see if you can see the report.
Option 3:
1, Install CZ Print Job Report on a different computer
2, Share the database folder from the computer where
CZ Print Job Tracker
is installed (e.g. C:\Program
Files\CZ Solution\CZ Print Job Tracker).
3. Map the network share folder from the computer where CZ Print
Job Report is installed
(e.g. \\CZ Print Job Tracker Computer Name\Shared Database
Folder).
4, Click "Select Database" in CZ Print Job Report
and connect to the shared database (e.g. \\CZ Print Job Tracker Computer Name\Shared Database Folder\printSaver.mdb).
Option 4:
1, Exit CZ Print Job Report if it is running.
2, Download
http://www.czsolution.com/download/SYSDB32.EXE .
3, Double click “Sysdb32.exe” to run it. If there are no Seagate
Software keys visible in Sysdb32.exe window, click "OK" and
launch
Sysdb32.exe again. Running this utility a second time will
create the
Seagate Software registry keys. Please see the following
screenshot.
4, Start CZ Print Job Report.

Option 5:
Download and install Microsoft Jet 4 Database Engine Service
Pack 8 (SP8)
Windows 9x/NT
http://www.czsolution.com/download/jet40sp8_9xnt.exe
Windows 2000
http://www.czsolution.com/download/Jet40sp8_windows2000.exe
Windows XP
http://www.czsolution.com/download/Jet40sp8_windowsXP.exe
Windows 2003
http://www.czsolution.com/download/Jet40sp8_windows2003.exe
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10. |
Q.
Why do the print jobs show
color even though the printer is black & white? |
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A.
This may be caused by an incompatible printer driver.
Please try a different driver such as PostScript, PCL etc.. If the issue
still exists, please contact support@czsolution.com. |
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11. |
Q. The job is printed out before users enter the user name and pin. How
do I fix it? |
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A.
Please check "Pause the print job on the print server until the print
button is clicked on the popup" in Preferences --> Advanced. If this doesn't
work, please check "Start printing after the last page is spooled" in the
printer properties.
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12. |
Q. Can the waiting jobs on the different printers be cancelled
automatically at a user-defined time? |
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A.
Yes, you can define the time
you would like to delete all the waiting jobs by choosing menu item "Print
Jobs -> Preferences." The default time is 2:00am. The print
jobs can also be cancelled automatically based on how much time they were
held in the queue. |
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13. |
Q. Can I export partial or all of the print jobs data to a file?
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A.
Yes, you can select multiple
rows by holding down the "Ctrl" Key or "Shift" key on your keyboard, and clicking
the
button on the toolbar to save. The
saved file format can be Excel, HTML and Text. |
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14. |
Q. Can I set the maximum allowable pages per print job for different
printers?
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A.
Yes, you can
define the maximum pages per print job on each printer by choosing
menu item "Print Jobs -> Preferences" or click
on the toolbar. To
make best use of this feature, please select "Start printing after
last page is spooled" on the "Advanced" tab of printer properties. The
print jobs that exceed the maximum allowable pages will be deleted
automatically and a message will be sent to the user if the
"messenger" service is started on both the CZ Print Job Tracker computer
and the user's computer.
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15.
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Q. I have enabled "send a popup
message", but the users can't receive it. Why?
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A.
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Please start the service
"messenger" on the computer where you installed CZ Print Job Tracker 5.0 and the client computers. If you are using CZ Print Job
Tracker Premium Edition and CZ Print Job Agent is installed on the
workstations, you don't need to
enable the messenger service, instead CZ Print Job Agent on workstation
will provide users with different print notifications. |
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16. |
Q. The program hangs when I just run the
software. The process printSaver.exe or printcz.exe is taking high CPU
usage. How do I fix it?
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A.
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1, If the process "printSaver.exe"
is taking high CPU usage (90%), please check the followings:
1.1 If CZ Print Job Tracker is
run as a windows service, the default account to run CZ Print Job Tracker
service is the Local System Account that doesn't have the
administrator rights
on network printers (e.g. \\ print_server\ shared_printer) because it can't
access the remote computer (e.g. \\print_server computer). Please go to
Control Panel-->Administrative Tools-->Services-->CZ Print Job Tracker to
change the Local System Account to an account that has
administrator rights on
all printers. The best account on which to run CZ Print Job Tracker
service is the admin account that you used to log onto this computer and
with which you installed the CZ Print Job Tracker software. If you are
using the administrator account to run CZ Print Job Tracker service, but the
CPU usage is still high, please unregister msstdfmt.dll (Start --> Run -->
regsvr32 /u msstdfmt.dll) and register it again (regsvr32 msstdfmt.dll),
then restart the service.
If CZ Print Job Tracker is
not run as a windows service, please check if your account has the
administrator rights on the computer where CZ Print Job Tracker is installed
and on all monitored printers. If yes, please unregister msstdfmt.dll (Start
--> Run --> regsvr32 /u msstdfmt.dll), and register it again (regsvr32 msstdfmt.dll),
then restart CZ Print Job Tracker.
1.2 If above doesn't fix the issue, kill
printSaver.exe in Task Manager, Register
scrrun.dll (regsvr32 scrrun.dll), then start CZ Print Job Tracker.
1.3 If above doesn't fix the issue, kill
printSaver.exe in Task Manager, delete folder c:\czdata, then start CZ Print Job
Tracker.
1.4 Please check if your account has
permission to change the date format in
Start --> Settings --> Control Panel --> Regional Settings.
1.5 If above doesn't fix the issue, please
contact support@czsolution.com .
2, The process printcz.exe
may take high CPU usage (30%), if
- some printers on the
computer where CZ Print Job Tracker is installed are in "access denied" or
"can't connect .." status
- there are a lot of
holding jobs in the queues.
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17. |
Q.
Can I generate reports in a
language other than English? |
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A.
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You can easily translate reports into your language by translating some
strings in the menu item "Preferences --> Print Jobs --> Translate".
Please see the
Knowledge Base for more
details.
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18. |
Q. Why can't I see the print jobs in CZ Print Job Tracker?
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A.
1. Check the date range in the main screen.
2, If CZ Print Job Tracker is run as a windows service, the default account to run the service is the Local System Account that may
not have the administrator rights on some monitored printers (e.g. the network
printers \\print_server\shared_printer) because it doesn't have
administrator rights on the remote computer (e.g.
\\print_server computer). Please go
to Control Panel-->Administrative Tools-->Services-->CZ Print Job Tracker to
change the Local System Account to a windows user account that has
administrator rights on all monitored printers, if necessary.
3. If you installed CZ Print Job Tracker service on Windows
Vista / Windows 2008 / Windows 7 and you can’t see the job,
please exit CZ Print Job Tracker, go to the installation folder
(e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker), right
click “PrintSaver.exe”, then click “Properties”, select
“Compatibility” tab, select “Run this program as an administrator” in
Privilege Level and click OK button to save.

4, Unregister msstdfmt.dll (Start-->Run-->regsvr32 /u msstdfmt.dll) and
register it again (Start-->Run-->regsvr32 msstdfmt.dll).
5,
If the database is
backed up and reset in the menu item "Preferences --> Print Jobs
--> Backup / Reset Database," the database
with previous records is saved in the backup folder of the application folder
(e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\backup) and the
current database "printSaver.mdb" in the application folder is reset. To see
the previous records, you can use CZ Print Job Report to connect to the
previous database in the backup folder, or you can use the menu item "Merge
Database" to merge the previous database into "printSaver.mdb" in the
application folder, so you can see them in CZ Print Job Tracker. |
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19.
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Q.
How can I
enter client billing code for unattended batch printing (e.g. AutoCAD
printing)?
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A.
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Please add a line "client=YourClientBillingCode"
without double quote in the file tracker_ip.ini in the installation
folder of CZ Print Job Agent (e.g. C:\Program Files\CZ Solution\CZ Print Job Agent).
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20.
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Q.
Can I view or reprint the content of the print jobs (waiting
jobs / deleted jobs / printed jobs)?
How can I move waiting jobs
to a different printer or reprint printed jobs / deleted jobs? |
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A.
Yes. If your printer spooling format supports EMF, then you are
able to view the content of the print jobs (waiting jobs /
deleted jobs / printed jobs) and move waiting jobs to a
different printer or reprint printed jobs / deleted jobs. CZ Print Job Tracker must be
installed on the print server, and the option "Save the
content of printed jobs for viewing or reprinting" must be selected in Preferences --> Print Jobs.

If you can’t preview the print job,
please follow the steps below:
Step 1: check if the spool file
format is #####.spl where ##### is the number (for example 00002.spl) in
the content directory e.g.
C:\Program Files\CZ Solution\CZ Print Job Tracker\content.
If yes, go to step 2. If it shows FP#####,
please follow the
instructions in Question
21 to turn
off Spool File Pooling.

Step 2: Right click the printer in the windows printer / fax
folder --> click Properties --> click Advanced --> select the
option "Enable advanced printing features" --> click OK button, then send a print
job and check if the above data type is EMF and if you can view
the content of the print job by double clicking it. If yes,
please ignore step 3 and step 4.
Step 3: If the data type is not EMF, right click the printer in
the windows printer / fax folder --> click Properties --> click
Advanced --> click Print Processor --> select NT EMF 1.008--> click OK button,
then
send a print job and check if the above data type is EMF and if
you can view the content of the print job by double clicking it.
If yes, please ignore
the step 4.

Step 4: Exit CZ Print Job Tracker, restart print spooler service
in control panel --> administrative tools --> service, run CZ
Print Job Tracker., then send a print job and check if you can
view the content of the print job by double clicking it.
If you still can't view the content of the print jobs, please check if your printer supports EMF data type or
your current printer driver support EMF data type. You can also
try a different printer driver such as Postscript driver.
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21. |
Q.
How can I turn off spool file pooling?
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A.
If you install
CZ Print Job Tracker on
Windows 2000, the spool file pooling is turned off by
default.
If you install
CZ Print Job Tracker on
Windows XP,
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Click Start, click Run, type regedit in the
Open box, and then click OK.
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Locate the following registry subkey, where <printername>
is the name of your printer:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>
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In the right pane, right-click SpoolDirectory, and then
click Modify.
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In the Value data box, copy the value from
DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Print\Printers)
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Repeat step 2 to step 4 for the other printers.
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Quit Registry Editor.
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Restart the Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Restart CZ Print Job Tracker.
If you install
CZ Print Job Tracker on
Windows 2003 / Windows Vista / Windows 7 / Windows 2008,
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Click Start, click Run, type regedit in the
Open box, and then click OK.
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Locate the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
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On the Edit menu, point to New, and then click
DWORD Value.
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In the New Value #1 box, type
DisableServerFilePooling, and then press ENTER.
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Right-click DisableServerFilePooling, and then click
Modify.
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In the Value data box, type 1 to turn off spool
file pooling, and then click OK.
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Quit Registry Editor.
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Restart the Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Restart CZ Print Job Tracker.
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22. |
Q.
How can I bypass specific user (e.g. Managing directors or CEO)
recording their printed documents?
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A.
You can include the user login name in
the file 'euser' located in the installation folder e.g.
C:\Program Files\CZ Solution\CZ Print Job Tracker\config. The format is per user name per line,
for example:
tom
gary
mary
..
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23. |
Q. How can I
install CZ Print Job Tracker on Windows Cluster Server?
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A.
Please configure CZ Print Job Tracker in the group as a "generic
service" or "generic application".
1, On both nodes, install CZ Print Job Tracker service in Tools
--> Install CZ Print Job Tracker Service".
2, Restart both nodes.
3, After restart, go to Administrative Tools --> Service to stop
CZ Print Job Tracker service, and set startup to Manual. On
logon, please use the account that you used to install CZ Print
Job Tracker software and has admin permission on all printers.
Repeat this on the second node.
4, Leave the service stop, and let
the cluster start it.
If you install CZ Print Job Tracker on two nodes, two licenses
will be needed.
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24. |
Q. Can I track the print jobs in
Citrix / Terminal environment? |
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A.
Yes.
1. If CZ Print Job Agent is installed on a Citrix /Terminal
server, the file "terminal" must be deleted from the
installation folder of CZ Print Job Agent on the Citrix /
Terminal server. This file is created automatically when you
run the agent the first time. After the file is deleted, you
must restart the agent.
2. In CZ Print Job Tracker menu item "Preference -->
Advanced," the option “Agent is installed on Citrix / Terminal
server” must be checked and the option “Track only the printers
in the list of Monitored Printers under Printers tab” must be
unchecked.
3. Download and
follow the instructions at
http://www.czsolution.com/download/terminalAgent.exe . |
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25. |
Q. How to avoid users to bypass
the popup window in order not
to enter PIN or Shared # and resume the print jobs from their
Windows Printer Folder? |
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A.
To avoid users to bypass popup window and resume the print
jobs from the Windows Printer Folder, you can assign “CREATOR
OWNER” only “Print” permission in the “Security” of the
properties of the share printer on the print server.
If users end the CZ Print Job Agent process in Task Manager,
they will not be able to print. The only way to print is to
click 'Print' button on CZ Print Job Agent popup window.
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26. |
Q. I can't
see the report when I select a report from drop down list. How
do I fix it? |
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A.
If you
can't see the report, please click "refresh" button on CZ Print
Job Report. If you still can't see the report, please check if
you select the right database or date range. For Windows Vista /
Windows 7/ Windows 2008, the database may be located in the
following folder:
C:\Users\<your_account>\AppData\Local\VirtualStore\Program
Files\CZ
Solution\CZ Print Job Tracker or
C:\Users\<your_account>\AppData\Local\VirtualStore\Program
Files\CZ
Solution\CZ Print Release Station. |
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27. |
Q. How can I
customize the reports by myself? |
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A.
If you would like to customize the reports, you can use crystal
report tool at the link:
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
to do it. All 100 report templates are located in C:\Program
Files\CZ Solution\CZ Print Job Report\report\*.rpt.

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