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1. |
Q.
How do I install and uninstall CZ Print Job Tracker 4.0? |
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A.
For Installation instructions, please refer to the
User
Guide in your
download file.
You can also check
Installation Options
in the knowledge base.
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2. |
Q. How do I install and uninstall CZ Print Job Agent? |
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A.
For Installation instructions, please refer to the
User
Guide in your
download.
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3. |
Q.
On
which printers can
CZ Print Job Tracker track the print jobs? |
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A.
CZ Print Job Tracker supports all brands of
printers. It can track the print jobs not
only the Laser printers, but also Plotters, DeskJet printers and InkJet
printers. If you want to track the print jobs on your DeskJet or InkJet
printers, please include the string "DeskJet" or "Ink" in your DeskJet or InkJet printer name for the best results.
CZ Print Job Tracker 4.0 can
track and control printing for the following type of printers:
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The printers on the print
servers
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The printers connected to the
workstations locally
(CZ Print Job Tracker 4.0 Premium
Edition Only)
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The printers connected to the network directly via IP address
without using a print servers
(CZ Print Job Tracker 4.0 Premium
Edition Only)
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4. |
Q.
I am using CZ Print Job Agent for print job
confirmation / authentication / billing. Does it support Citrix /Terminal
environments? |
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A.
If CZ Print Job Agent is installed on a Citrix /Terminal server, the file
"terminal" must be deleted from the installation folder of CZ Print Job
Agent on the Citrix / Terminal server. This file is created
automatically when you run the agent the first time. After the file is deleted,
you must restart the agent. In CZ Print Job Tracker menu item "Preference
--> Advanced," the option “Agent is installed on Citrix / Terminal server”
must be checked and the option “Track only the printers in the list of
Monitored Printers under Printers tab” must be unchecked. Please download
the updated files and instructions from http://www.czsolution.com/download/terminalAgent.exe. |
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5. |
Q. Why is process printSaver.exe
or printcz.exe taking high CPU usage? |
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A.
1, If the process "printSaver.exe"
is taking high CPU usage (90%), please check the followings:
If CZ Print Job Tracker is
run as a windows service, the default account to run CZ Print Job Tracker
service is the Local System Account that doesn't have the
administrator rights
on network printers (e.g. \\ print_server\ shared_printer) because it can't
access the remote computer (e.g. \\print_server computer). Pease go to
Control Panel-->Administrative Tools-->Services-->CZ Print Job Tracker to
change the Local System Account to an account that has
administrator rights on
all printers. The best account on which to run CZ Print Job Tracker
service is the admin account that you used to log onto this computer and
with which you installed the CZ Print Job Tracker software. If you are
using the administrator account to run CZ Print Job Tracker service, but the
CPU usage is still high, please unregister msstdfmt.dll (Start --> Run -->
regsvr32 /u msstdfmt.dll) and register it again (regsvr32 msstdfmt.dll),
then restart the service.
If CZ Print Job Tracker is
not run as a windows service, please check if your account has the
administrator rights on the computer where CZ Print Job Tracker is installed
and on all monitored printers. If yes, please unregister msstdfmt.dll (Start
--> Run --> regsvr32 /u msstdfmt.dll), and register it again (regsvr32 msstdfmt.dll),
then restart CZ Print Job Tracker.
2, The process printcz.exe
may take high CPU usage (30%), if
- some printers on the
computer where CZ Print Job Tracker is installed are in "access denied" or
"can't connect .." status
- there are a lot of
holding jobs in the queues.
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6. |
Q. Why can't I see the print jobs in CZ Print Job Tracker? |
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A.
1. Check the date range in the main screen.
2,
If the database is
backed up and optimized in the menu item "Preferences --> Print Jobs
--> Backup / Optimize Database," the database
with previous records is saved in the backup folder of the application folder
(e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\backup) and the
current database "printSaver.mdb" in the application folder is reset. To see
the previous records, you can use CZ Print Job Report to connect to the
previous database in the backup folder, or you can use the menu item "Merge
Database" to merge the previous database into "printSaver.mdb" in the
application folder, so you can see them in CZ Print Job Tracker.
3, If CZ Print Job Tracker is run as a windows service,
the default account to run the service is the Local System Account that may
not have the administrator rights on some monitored printers (e.g. the network
printers \\print_server\shared_printer) because it doesn't have
administrator rights on the remote computer (e.g.
\\print_server computer). Please go
to Control Panel-->Administrative Tools-->Services-->CZ Print Job Tracker to
change the Local System Account to a windows user account that has
administrator rights on all monitored printers, if necessary.
4, Unregister msstdfmt.dll (Start-->Run-->regsvr32 /u msstdfmt.dll) and
register it again (Start-->Run-->regsvr32 msstdfmt.dll). |
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7. |
Q. All users log in with the same account in my lab. Can I still control
the print jobs based on the user? |
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A.
Yes. You can use CZ Print Job Tracker Premium Edition and enable authentication using "Another User" in "Preferences -->
Advanced", and create user ID / PIN in "Preferences --> Users / Groups". |
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8. |
Q.
Why do the print jobs show
color even though the printer is black & white? |
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A.
This may be caused by an incompatible printer driver.
Please try a different driver such as PostScript, PCL etc.. If the issue
still exists, please contact support@czsolution.com. |
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9. |
Q. Can I cancel or pause multiple waiting jobs from different monitored
printers at one time? |
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A.
Yes, you can select multiple waiting jobs by holding down the "Ctrl" Key or
"Shift" key on your keyboard, and click
 or
 button on the toolbar to cancel or
pause. Or you can click 
to cancel all the waiting jobs. |
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10. |
Q. Can the waiting jobs on the different printers be cancelled
automatically at a user-defined time? |
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A.
Yes, you can define the time
you would like to delete all the waiting jobs by choosing menu item "Print
Jobs -> Preferences." The default time is 2:00am. The print
jobs can also be cancelled automatically based on how much time they were
held in the queue. |
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11. |
Q.
How can I track
the print jobs in a non-print-server environment
(Users
send the print jobs to the printer directly via the IP address of the
printer or the printer that is connected to the workstation locally, instead
of the shared printer on the print server)?
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A.
CZ Print Job Agent must be
installed on the workstations. The file "local" must be deleted from
the installation folder of CZ Print Job Agent , which is created
automatically when you run the agent the first time. After the file is deleted,
you must restart the agent. In CZ Print Job Tracker 4.0 Premium Edition menu item
"Preferences --> Advanced," the option “Track only the printers in the list
of Monitored Printers under Printers tab” must be unchecked. You can
also use the agent installation file in the folder of “Workstation Connected
Printer” or “Direct IP Printer” to install the agent. The file "local" is
deleted by default when you run the agent the first time. Please refer to
User
Guide for more
details. |
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12. |
Q. Can I export partial or all of the print jobs data to a file? |
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A.
Yes, you can select multiple
rows by holding down the "Ctrl" Key or "Shift" key on your keyboard, and clicking
the
 button on the toolbar to save. The
saved file format can be Excel, HTML and Text. |
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13. |
Q.
Can I assign the quota (the number of pages)
each user can print each day /
term?
Can the quota be assigned automatically? How can I assign the balance based on the group? |
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A.
Yes, The quota is assigned
using account balance. For example, if the cost / page is $0.10, and each
user can print maximum 30 pages per day, then you can assign balance $3.00
for each user per day. The "enable balance tracking" in the menu item "Preferences --> Policies" and schedule to reset
the balance daily must be selected. To reset the balance based on the
group, select "Reset balance based on group" in "Preferences --> Policies
--> Balance", then click "Edit Group" in "Preferences --> users/Groups" and
define the default balance to be assigned for that group.. |
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14. |
Q. Can I set the maximum allowable pages per print job for different
printers? |
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A.
Yes, you can
define the maximum pages per print job on each printer by choosing
menu item "Print Jobs -> Preferences" or click
 on the toolbar. To
make best use of this feature, please select "Start printing after
last page is spooled" on the "Advanced" tab of printer properties. The
print jobs that exceed the maximum allowable pages will be deleted
automatically and a message will be sent to the user if the
"messenger" service is started on both the CZ Print Job Tracker computer
and the user's computer.
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15.
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Q. I have enabled "send a popup
message", but the users can't receive it. Why? |
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A.
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Please start the service
"messenger" on the computer where you installed CZ Print Job Tracker
4.0 and the client computers. If you are using CZ Print Job
Tracker Premium Edition and CZ Print Job Agent, you don't need to
enable the messenger service, instead CZ Print Job Agent on workstation
will provide users with different print notifications. |
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16. |
Q. How can I run CZ Print Job Tracker as a
windows service regardless of whether someone is logged on? |
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A.
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The instructions
below are for CZ Print Job Tracker 4.0.0.11 or later,
1.
Select the menu item "Tools-->Install CZ Print Job Tracker Service."
2.
Restart the computer
Tip: CZ
Print Job Tracker can be run in either interactive mode or windows
service. If you run CZ Print Job Tracker in interactive mode with
the monitor screen open, CZ Print Job Tracker service is stopped
automatically. When you exit CZ Print Job Tracker interactive mode
(The monitor screen is closed), CZ Print Job Tracker service is
started automatically.
This is
by design to allow only one thread to be running at one time.
Tip: The default account to run CZ Print
Job Tracker service is the Local System Account that doesn't have
the administrator rights on network printers (e.g. \\ print_server\
shared_printer) because it can't access the remote computer (e.g.
\\print_server computer). After the computer is restarted, please go
to Control Panel-->Administrative Tools-->Services-->CZ Print Job
Tracker to change the Local System Account to an account that has administrator
rights on all printers. If the Local System Account has the
administrator rights on all monitored printers (for example, all printers are
local), but CZ Print Job Tracker can't capture the print job or CPU
usage is high, please unregister msstdfmt.dll (Start --> Run -->
regsvr32 /u msstdfmt.dll) and register it again (regsvr32 msstdfmt.dll),
then restart the service. The best account on which to run CZ Print Job Tracker service
is the admin account that you used to log onto this computer and
with which you installed
the CZ Print Job Tracker software.
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17. |
Q.
Can I generate reports in a
languages other than English? |
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A.
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You can easily translate reports into your language by translating some
strings in the menu item "Preferences --> Print Jobs --> Translate".
Please see the
Knowledge Base for more
details.
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18. |
Q.
How can I
import Users / Groups / PINs to CZ Print Job Tracker? |
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A.
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The users / groups can be imported
from the Windows Active Directory (Preferences --> Users / Groups -->
Import) or a CSV file (samples).
The users can also be added to the database automatically when they
print.
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19.
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Q.
How can I
enter client billing code for unattended batch printing (e.g. AutoCAD
printing)? |
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A.
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Please add a line "client=YourClientBillingCode"
without double quote in the file tracker_ip.ini in the installation
folder of CZ Print Job Agent (e.g. C:\Program Files\CZ Solution\CZ Print Job Agent).
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20.
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Q.
Can I view the content of the print jobs (waiting
jobs / deleted jobs / printed jobs).? |
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A.
Yes. If your printer spooling format supports EMF, then you are
able to view the content of the print jobs (waiting jobs /
deleted jobs / printed jobs). CZ Print Job Tracker must be
installed on the print server, and the option "view the content
of print jobs" must be selected in Preferences --> Print Jobs.
If you can’t preview the print job, please follow the steps
below:
Step 1: Pause the printer,
send a print job, check if the spool file format is #####.spl
where ##### is the number
(for example 00002.spl) in
the spool directory e.g.
C:\Windows\System32\Spool\PRINTERS.
If yes, unpause the printer and go to step 2. If no,
please
follow the
instructions in Question
23 to turn
off Spool File Pooling.
Step 2: Right click the printer in the windows printer / fax
folder --> click Properities --> click Advanced --> select the
option "Enable advanced printing features" --> click OK button, then send a print
job and check if the above datatype is EMF and if you can view
the content of the print job by double clicking it. If yes,
please ignore step 2 and step 3.
Step 3: If the data type is not EMF, right click the printer in
the windows printer / fax folder --> click Properities --> click
Advanced --> click Print Processor --> select NT EMF 1.008--> click OK button,
then
send a print job and check if the above datatype is EMF and if
you can view the content of the print job by double clicking it.
If yes, please ignore
the step 3.
Step 4: Exit CZ Print Job Tracker, restart print spooler service
in control panel --> administrative tools --> service, run CZ
Print Job Tracker., then send a print job and check if you can
view the content of the print job by double clicking it.
If you still can't view the content of the print jobs, please check if your printer supports EMF datatype or
your current printer driver support EMF datatype. You can also
try a different printer driver such as Postscript driver.
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21.
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Q. How
can I move waiting jobs to a different printer or reprint printed jobs /
deleted jobs? |
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A.
The source printers
which the print jobs were originally sent to must use EMF
datatype.
The destination
printers which the waiting jobs are moved to or the printed jobs
/ deleted jobs are reprinted to must use EMF datatype.
On both source
printer and destination printers,
Step 1: Pause the printer,
send a print job, check if the spool file format is #####.spl
where ##### is the number
(for example 00002.spl) in
the spool directory e.g.
C:\Windows\System32\Spool\PRINTERS.
If yes, unpause the printer and go to step 2. If no,
please
follow the
instructions in Question
23 to turn
off Spool File Pooling.
Step 2: Select the
option "Enable advanced printing features" in the printer
properties.
Step 3: Click Print
Processor, select NT EMF 1.008 and click OK button to save.
Step 4: Make testing
by sending a print job to the source printer, then reprint
to the destination printer.
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22.
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Q.
I
get the database logon prompt when I generate reports. How do I fix it? |
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A.
This issue happens on some computers. The registry keys for both
Seagate Software (Crystal Report) and Microsoft, which specify
the path to the Microsoft Access “System.mdw” file are not
pointing to the same location. System.mdw is the Access security
file that contains user level security information.
Please try the following:
1, Exit CZ Print Job Report if it is running.
2, Download
http://www.czsolution.com/download/SYSDB32.EXE .
3, Double click “Sysdb32.exe” to run it. If there are no Seagate
Software keys visible in Sysdb32.exe window, click "OK" and
launch
Sysdb32.exe again. Running this utility a second time will
create the
Seagate Software registry keys. Please see the attached
screenshot.
4, Start CZ Print Job Report.
If above solution doesn't fix the issue, please try the
following:
Download and install Microsoft Jet 4.0 Database Engine Service
Pack 8 (SP8)
Windows 9x/NT
http://www.czsolution.com/download/jet40sp8_9xnt.exe
Windows 2000
http://www.czsolution.com/download/Jet40sp8_windows2000.exe
Windows XP
http://www.czsolution.com/download/Jet40sp8_windowsXP.exe
Windows 2003
http://www.czsolution.com/download/Jet40sp8_windows2003.exe
If above solution doesn't fix the issue,
please install the latest Windows service pack and Net Framework
1.1 service pack for your Windows Operating System. |
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23. |
Q.
How can I turn off spool file pooling? |
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A.
If you install CZ Print Job Tracker on
Windows 2000, the spool file pooling is turned off by
default.
If you install CZ Print Job Tracker on
Windows XP,
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Click Start, click Run, type regedit in the
Open box, and then click OK.
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Locate the following registry subkey, where <printername>
is the name of your printer:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>
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In the right pane, right-click SpoolDirectory, and then
click Modify.
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In the Value data box, copy the value from
DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Print\Printers)
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Repeat step 2 to step 4 for the other printers.
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Quit Registry Editor.
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Restart the Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Restart CZ Print Job Tracker.
If you install CZ Print Job Tracker on
Windows 2003,
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Click Start, click Run, type regedit in the
Open box, and then click OK.
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Locate the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
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On the Edit menu, point to New, and then click
DWORD Value.
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In the New Value #1 box, type
DisableServerFilePooling, and then press ENTER.
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Right-click DisableServerFilePooling, and then click
Modify.
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In the Value data box, type 1 to turn off spool
file pooling, and then click OK.
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Quit Registry Editor.
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Restart the Print Spooler service. (Control Panel -->
Administrative Tools --> Service)
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Restart CZ Print Job Tracker.
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