Print Management Software

Step 1. Install CZ Print Job Tracker on the print server that has the printer shared. See Option 2: CZ Print Job Tracker is installed on your current print server e.g. \\PrintServer.

Step 2. In Preferences --> Print Jobs, select "Save the content of printed jobs for viewing".

Step 3. Send a print job to the shared printer \\printserver\printer from a workstation.

Step 4. In CZ Print Job Tracker --> Printed Jobs, double click the print job to view the content.

Common Issues:

1. The content file can't be found

1.1 Check above steps.

1.2 Check if the spool file format is #####.spl where ##### is the number (for example 00002.spl) in the content directory e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\content\.  If it shows FP#####, please follow the instructions below to turn off Spool File Pooling on the print server, then send a print job again.

On Windows 2000 print server, the spool file pooling is turned off by default.

On Windows XP / Windows Vista / Windows 7 print server, 

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey, where <printername> is the name of your printer:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>
3. In the right pane, right-click SpoolDirectory, and then click Modify.

4. In the Value data box, copy the value from DefaultSpoolDirectory located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers) . For example, c:\windows\system32\spool\printers

5. Repeat step 2 to step 4 for the other printers.
6. Quit Registry Editor.
7. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)

On Windows 2003 / Windows 2008 print server,    

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate the following registry subkey:
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
3. On the Edit menu, point to New, and then click DWORD Value.
4. In the New Value #1 box, type DisableServerFilePooling, and then press ENTER.
5. Right-click DisableServerFilePooling, and then click Modify.
6. In the Value data box, type 1 to turn off spool file pooling, and then click OK.
7. Quit Registry Editor.
8. Restart the Print Spooler service. (Control Panel --> Administrative Tools --> Service)

2. The format of current printer driver is not supported

A. Uncheck "Enable Advanced Printing" in the properties of the printer -> Advanced and print again.

B. If A doesn't work, check "Enable Advanced Printing" and change the data type from RAW to NT EMF 1.008 in the properties of the printer -> Advanced --> Print Processor, then print again.

C. If B doesn't work, try a different printer driver (e.g. Postscript printer driver or PCL printer driver), then repeat A and B.

If you still can't see the content of the print job, please email the name of printer driver to support@czsolution.com .