CZ Print Job Report 4.0 - Frequently Asked Questions


  1. Q. I get the database logon prompt when I  generate reports. How do I fix it?
  2. Q. How can I generate reports in a language other than English?
  3. Q. I get the error when I export report to excel format. How do I fix it?
  4. Q. I get an export.dll error message when I select a report from dropdown list. How do I fix it?
  5. Q. The report is blank when I select a report from dropdown list. How do I fix it?
  6. Q. I get "FILEALREADYEXISTS" error. How do I fix it?
  7. Q. How can I customize the reports by myself?
  8. Q. I get "PERMISSIONDENIED" error or the report can't be created automatically. How do I fix it?
1. Q. I get the database logon prompt when I  generate reports. How do I fix it?
A.

This issue happens on some computers. The registry keys for both Seagate Software (Crystal Report) and Microsoft, which specify the path to the Microsoft Access System.mdw file are not pointing to the same location. System.mdw is the Access security file that contains user level security information.

Please try the following:

Option 1:

1. Click "Select Database" to select the sample database "printSaver_Sample.mdb" that is located in the installation folder of CZ Print Job Report  e.g. C:\Program Files\CZ Solution\CZ Print Job Report.

2. Click "Generate Report" and select a report from the drop down list. If the report is generated correctly, then select the real database e.g. the database file in the installation folder of CZ Print Job Tracker.

Option 2:

If you have MS-Access 2007 installed on your computer, you can use it to open the database file e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker\printsaver.mdb, then in CZ Print Job Report, click "Select Database" and "Generate Report" to see if you can see the report.

Option 3:

1, Install CZ Print Job Report on a different computer

2, Share the database folder from the computer where CZ Print Job Tracker is installed (e.g. C:\Program Files\CZ Solution\CZ Print Job Tracker).

3. Map the network share folder from the computer where CZ Print Job Report is installed (e.g. \\CZ Print Job Tracker Computer Name\Shared Database Folder).

4, Click "Select Database" in CZ Print Job Report and connect to the shared database (e.g. \\CZ Print Job Tracker Computer Name\Shared Database Folder\printSaver.mdb).

2. Q. How can I generate reports in a language other than English?
    A.

You can easily translate reports into your language by translating some strings in CZ Print Job Report -> Settings.

3. Q. I get the error when I export report to excel format. How do I fix it?
    A.

1) Exit CZ Print Job Report

2) Rename C:\Program Files\Common Files\Crystal Decisions\1.0\Bin\ExportModeller.dll to ExportModeller.dll.old

3) Download ExportModeller.dll v9.1.1.528 from this link

    http://www.czsolution.com/download/ExportModeller.zip

4) Copy this file to C:\Program Files\Common Files\Crystal Decisions\1.0\Bin\ExportModeller.dll

5) Start CZ Print Job Report.

If this doesn't work, then restart the computer, then run CZ Print Job Report.

4. Q. I get an export.dll error message when I select a report from drop down list. How do I fix it?
    A.

1. If you get export.dll error message, please try the following:

Please define the system variable WINDIR as C:\Windows or C:\WINNT.

5. Q. I can't see the report when I select a report from drop down list. How do I fix it?
    A.

If you can't see the report, please click "refresh" button on CZ Print Job Report. If you still can't see the report, please check if you select the right database or date range. For Windows Vista/2008/7/8/2012, the database may be located in the following folder: C:\Users\<your_account>\AppData\Local\VirtualStore\Program Files\CZ Solution\CZ Print Job Tracker or C:\Users\<your_account>\AppData\Local\VirtualStore\Program Files\CZ Solution\CZ Print Release Station.

If the report is still blank, go to the installation folder (e.g. C:\Program Files\CZ Solution\CZ Print Job Report 4.0), right click “CZ Print Job Report.exe”, then click “Properties”, select “Compatibility” tab, select “Run this program as an administrator” in Privilege Level and click OK button to save. Then try again.

6. Q. I get "FILEALREADYEXISTS" error. How do I fix it?
    A.

Solution 1: Delete the file C:\Program Files\CZ Solution\CZ Print Job Tracker\config\autoreport and autoreport1, then run CZ Print Job Report.

Solution 2: Try the solution "Run this program as an administrator" in above question 6.

7. Q. How can I customize the reports by myself?
   

A.
If you would like to customize the reports, you can use crystal report tool at the link:

http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx to do it. All 100 report templates are located in C:\Program Files\CZ Solution\CZ Print Job Report\report\*.rpt.  If you select "Access" as database in CZ Print Job Tracker Preferences -> Print Jobs, only the #.rpt needs to be updated. If you select "SQL server" as database, only the s#.rpt needs to be updated.

For example: if you select "SQL Server" as database in CZ Print Job Tracker Preferences -> Print Jobs and would like to change the report "Printed Jobs / Cost Top 5 by User" to "Printed Jobs / Cost Top 20 by User"

1. Backup C:\Program Files\CZ Solution\CZ Print Job Report\report\s3.rpt

2. Open C:\Program Files\CZ Solution\CZ Print Job Report\report\s3.rpt using Crystal Report, then select "Group Sort Expert" and change 5 to 20.

3. Save the updated report.

4. In CZ Print Job Report, select the report from the dropdown list.

8. Q. I get "PERMISSIONDENIED" error or the report can't be created automatically. How do I fix it?
    A.

Please try the solution "Run this program as an administrator" in above question 5.